Shipping & Refund Policy

Last updated: July 24, 2026

Order Processing

Seasons & Sage products are handcrafted in small batches. Please allow 3 to 5 business days for your order to be prepared before shipping.

Orders are not processed or shipped on weekends or holidays. Processing times may be longer during product launches, seasonal releases, holidays, or other high-volume periods.

Shipping

Shipping charges are calculated and displayed at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Estimated delivery dates are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, or other circumstances outside the control of Seasons & Sage.

If we are unable to ship your order within the timeframe provided, we will contact you with an updated shipping date and provide the option to accept the delay or cancel the unshipped order for a refund. Federal rules generally require online sellers to ship within the stated timeframe or, when no timeframe is provided, within 30 days.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us through our Contact page as soon as possible if you notice an error. We will make reasonable efforts to update the address before the order ships, but changes cannot be guaranteed.

Seasons & Sage is not responsible for orders delivered to an address entered incorrectly by the customer.

Delayed, Lost, or Missing Packages

Once an order has been accepted by the shipping carrier, delivery timing is outside the direct control of Seasons & Sage.

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If a package appears to be lost, please submit a message through our Contact page so we can help review the shipment.

If tracking shows the package as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.

Damaged, Leaking, Defective, or Incorrect Orders

Please inspect your order when it arrives.

Please include:

Your order number
A brief description of the issue
Clear photographs of the product and its packaging

After reviewing the request, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.

Returns

Because body oils and beard oils are personal-care products, we cannot accept returns of products that have been opened, used, altered, or had a safety seal removed.

Unopened, unused, and resalable products may be eligible for return when the request is submitted within 14 days of delivery.

All returns must be approved before they are mailed. Products returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, leaking, or incorrect.

Original shipping charges are not refundable unless the return resulted from an error by Seasons & Sage.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.

We reserve the right to deny a refund when a returned product:

Has been opened or used
Is missing original packaging
Is damaged after delivery
Is returned outside the approved timeframe
Is otherwise not in resalable condition

Exchanges

We do not currently offer direct product exchanges.

When an unopened product is eligible for return, you may return it according to this policy and place a new order for the preferred item.

Final Sale Items

The following are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Gift cards
Custom or personalized orders
Promotional or complimentary items
Products marked final sale
Opened or used personal-care products

Order Cancellations

We may be able to cancel an order before it enters preparation or shipping. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

Natural Product Variations

Seasons & Sage products are handcrafted with botanical and aromatic ingredients. Slight variations in color, aroma, or appearance may occur from batch to batch.

These natural variations are not considered defects and do not affect the intended quality or use of the product.

Questions, return requests, damaged-order reports, and shipping concerns may be submitted through our Contact page.

Please include your order number whenever possible so we can assist you more quickly.